Privacy Policy

Last updated: May 2026

Mind Insurance is committed to protecting your privacy. This policy explains what information we collect, how we use it, and what choices you have.

When we refer to “Mind Insurance,” “we,” “our,” or “us,” we mean Better Humans Pty Ltd trading as Mind Insurance (ACN 612 225 966).

Information we collect

Information you provide to us When you contact us, download a resource, book a session, or purchase a tool or program, we may collect:

• Your name and email address
• Your phone number and organisation name
• Billing information (processed securely through our payment provider)
• Any information you include in a message or form submission

Information collected automatically When you visit our website, we automatically collect certain technical information, including:

• Your IP address and approximate location
• Browser type, device type, and operating system
• Pages visited and time spent on our site
• Referring URLs

We collect this information using cookies and similar technologies. See the Cookies section below for more detail.

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services you’ve requested
• Send you resources, guides, or course materials you’ve signed up for
• Process payments and manage your account
• Send occasional updates, articles, or information about our services (you can opt out at any time)
• Improve our website and understand how people use it
• Comply with legal obligations

We do not sell your personal information to third parties.

Cookies

We use cookies to understand how our website is used and to improve your experience. Cookies are small text files stored on your device when you visit our site.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

We use Google Analytics to understand website traffic and behaviour. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect how some parts of our website function.

Sharing your information

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

• Service providers: We work with third parties who help us operate our website, process payments, and deliver email communications. These providers only access your information to perform services on our behalf.
• Legal requirements: We may disclose your information if required to do so by law, or to protect the rights, safety, or property of Mind Insurance or others.
• Business changes: If Mind Insurance is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you’d like us to delete your information, please contact us and we will do so unless we are required by law to retain it.

Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at the details below.

Children

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. If we make significant changes, we will post the updated policy on this page with a revised date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact us

If you have any questions about this privacy policy or how we handle your information, please contact us:

Mind Insurance Better Humans Pty Ltd trading as Mind Insurance ACN 612 225 966 Email: contact@mindinsurance.com.au